Frequently
Asked Questions

Kanzum is a global business banking platform designed for cross-border trading companies. We enable businesses to pay and get paid internationally with local efficiency in over 180 countries.

Kanzum offers comprehensive global business banking solutions including multi-currency business accounts, local and international payments, real-time FX conversions, treasury management, and virtual IBANs. We enable businesses to send, receive, and manage funds across borders with the speed and ease of local banking.

Kanzum is not a traditional bank. We are a licensed financial technology company providing regulated payment, FX, and treasury solutions through established banking and financial institution partners.
We are registered with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) as a Money Services Business (MSB), which allows us to provide cross-border financial services in a regulated and secure manner.

Yes, your money is secure with Kanzum. All client funds are held in segregated accounts with Tier-1 banking partners, ensuring they are kept completely separate from Kanzum’s operational funds. This means your money is safeguarded and always available to you, even in the unlikely event of Kanzum ceasing operations.
We operate in full compliance with international Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. All transactions are monitored and secured through industry-leading systems, including multi-factor authentication, real-time fraud detection, and bank-grade encryption protocols.

You can contact our support team anytime at support@kanzum.com. We’re here to help with onboarding, account management, payments, and more.

Business accounts can typically be opened in as little as 1 business day, depending on the completeness of your documentation and compliance checks.

Kanzum supports major global currencies including USD, EUR, GBP, AED, and CNY, along with the ability to send and receive payments in 30+ currencies across Africa, MENA, Asia, and Europe.

Yes, with Kanzum, businesses can open local receiving and payment accounts in multiple jurisdictions. These accounts allow you to send, receive, top up, and withdraw funds in local currencies such as USD, EUR, GBP, AED, CNY, and more - without the need for a physical presence in those countries.
This means you can operate like a local business in key global markets, improving speed, reducing costs, and building stronger relationships with suppliers, partners, and clients. Local accounts also help avoid unnecessary FX conversions and simplify cross-border cash management.

Kanzum offers real-time foreign exchange rates that closely track the global market rates, ensuring you get highly competitive pricing for your currency conversions. We maintain full transparency by clearly showing the exact rate applied to your transaction before you confirm any payment or currency exchange. Unlike many traditional banks or payment providers, Kanzum does not add hidden markups or excessive fees on FX rates, helping you save on costs and manage your international payments more efficiently.

With Kanzum, currency conversion is seamless and efficient. You can convert between all supported currencies instantly, at real-time FX rates, without any manual intervention or approval delays. This means that once you initiate a currency exchange or a payment requiring conversion, the funds are converted immediately at the best available market rate. The entire process is fully integrated into your account dashboard, giving you real-time visibility and control over your funds across multiple currencies. This streamlined approach reduces the complexities and costs typically associated with cross-border FX operations.

Transfers typically take 1–3 business days, depending on the currency, destination country, and the receiving bank's processing times.

Yes, Kanzum charges a small fee for each transaction. The exact fee depends on the transfer amount and the destination country. All fees are transparently displayed before the transfer is confirmed.

Absolutely. Kanzum enables seamless payments to suppliers, employees, and partners in Asia, MENA, Africa, and other regions, supporting over 30 local currencies.

Yes, Kanzum is ideal for managing contractor payments. You can pay employees, freelancers, and contractors in local currencies across 180+ countries, with fast processing times and transparent FX rates. This makes payroll management efficient, cost-effective, and compliant across borders.

Yes, you can receive payments from customers in USD, EUR, GBP, and other currencies, directly into your Kanzum account. With our platform, you can provide your clients with local account details or virtual IBANs tailored to different regions, making it easier for them to pay you as if you were a local business.

There is no strict minimum, but certain local payment routes and FX conversions may have thresholds based on regional regulations.

Kanzum welcomes businesses from around the world and supports entrepreneurs in industries that traditional banks might ignore. If your business regularly makes or receives payments internationally, Kanzum can help you simplify these transactions by offering multi-currency accounts, local payment capabilities, and seamless FX management — all designed to improve cash flow and reduce banking complexity.
The list of industries we can support includes but isn’t exclusive to:

• Agro Commodities
• Agriculture, farming and forestry
• Art, antiques and luxury goods
• Charities & NGOs
• Commodities & Raw Materials
• Computers and communication equipment
• Construction & Building Materials
• Creator Economy
• Ecommerce
• Education
• Energy and utilities
• Food, beverages and tobacco
• Foodstuff
• Global Payroll
• Health & beauty
• Household and consumer goods
• Import and Export
• Infrastructure & Construction
• IT, software development and maintenance
• Logistics & Distribution
• Machinery and metal products
• Manufacturing
• Media & telecommunications
• Medical & Healthecare
• Motor vehicles
• Textile, clothing and footwear
• Logistics & Distribution
• Travel & tourism

Kanzum supports operations in over 180 countries, enabling businesses to send, receive, and manage funds across borders with the speed and ease of local banking.
Our services are particularly beneficial for companies in regions such as Africa, MENA, Asia, and Europe, facilitating seamless global transactions and efficient financial management.

To open a Kanzum business account, we require a set of standard Know Your Customer (KYC) documents to verify your company’s identity and ensure regulatory compliance. Typically, this includes:
Company registration documents such as your certificate of incorporation or business license.
Valid identification documents (e.g., passports or government-issued IDs) for directors, shareholders, and beneficial owners.
Proof of address for the company as well as for key individuals involved, such as utility bills or bank statements dated within the last three months.
A description of your business activities to help us understand your operations and ensure compliance with relevant regulations.
This thorough documentation process helps protect your account and funds, and ensures that Kanzum maintains a secure and compliant financial ecosystem for all clients.

Kanzum takes compliance and fraud prevention very seriously to protect your business and funds. We employ a combination of advanced technology and strict regulatory practices to maintain a secure environment, including:
Automated Anti-Money Laundering (AML) screening that continuously monitors transactions for suspicious patterns or activities.
Comprehensive Know Your Customer (KYC) verification during onboarding and periodic reviews to verify identities and business legitimacy.
Real-time transaction monitoring that flags unusual or potentially fraudulent activity, enabling rapid response and investigation.
Strong multi-factor authentication (MFA) protocols to secure access to accounts and prevent unauthorized use.
Data encryption and secure infrastructure that comply with industry best practices and international standards.
Together, these measures ensure that your business transactions are safe, compliant, and transparent, giving you confidence and peace of mind when banking with Kanzum.

Kanzum requires company, ownership, financial, and compliance documents to verify your business and meet regulatory obligations. You can find the full list and detailed explanations in our complete Corporate Due Diligence Guide.

To open a Kanzum business account, simply reach out to our support team at support@kanzum.com. Our team will guide you through the application process, help you submit the required documentation, and ensure a smooth onboarding experience.

To get started with Kanzum, simply reach out to us through the contact form on our website or send us an email directly at support@kanzum.com. Our dedicated onboarding team will respond promptly to understand your business needs and guide you step-by-step through the account setup and KYC process.
We tailor our support to your specific requirements, ensuring a smooth and fast onboarding experience so you can start managing your cross-border payments and currency needs without delay.

Yes, absolutely. Kanzum is specifically designed to support businesses of all sizes, including startups and small to medium-sized enterprises (SMEs). We understand that these businesses often require fast, flexible, and affordable banking solutions that can scale with their growth and international ambitions.
Our platform provides streamlined onboarding, competitive pricing, and multi-currency accounts tailored to the unique needs of startups and SMEs, empowering them to manage global payments, currency exchanges, and treasury operations without the traditional complexities or high costs associated with international banking. Whether you are just starting or looking to expand, Kanzum is built to help you thrive in the global marketplace.

No, you do not need a physical or local presence to open a Kanzum account in another country. Kanzum’s platform is designed to help businesses access global and local accounts remotely, enabling you to hold and operate accounts in multiple jurisdictions from anywhere in the world.
This means you can receive and make payments in local currencies, top up and withdraw funds instantly, and manage your international cash flow seamlessly - all without the complexity, cost, or delays associated with establishing a local entity or branch. This flexibility is especially valuable for businesses looking to expand their reach, reduce banking friction, and improve efficiency in cross-border transactions.